Terms & Conditions

Last updated: 22 May 2026

These Terms & Conditions ("Terms") govern your purchase and use of The Estate AI Office ("the Product"), a digital information product. By purchasing or downloading the Product, you agree to these Terms.

1. Who we are

The Estate AI Office is operated by an individual trader based in Gibraltar ("we", "us", "our"). Contact: hello@theestateaioffice.com.

Payments are processed by Lemon Squeezy (Lemon Squeezy LLC), acting as the merchant of record for your purchase. Lemon Squeezy's terms also apply to payment processing.

2. The Product

The Product is a digital information bundle that includes a written field manual (PDF), configured prompt templates ("AI Workers"), supporting templates, and bonus materials. The Product is delivered electronically immediately after successful purchase via a download link.

The Product is provided for educational and operational reference purposes only. It is not legal, financial, regulatory, tax, or professional advice.

Payment, pricing & currency

Prices are displayed in GBP (£) unless otherwise indicated. Lemon Squeezy may charge in your local currency at the prevailing exchange rate, and may add applicable VAT or sales tax based on your billing location. All taxes are collected and remitted by Lemon Squeezy as merchant of record.

4. Licence and permitted use

Upon purchase, you receive a non-exclusive, non-transferable, non-sublicensable licence to use the Product for your personal or single-business use as a UK estate agent or comparable property professional.

You may:

• Use the Workers, templates, and prompts within your own AI account (e.g., your own Claude account) for your own estate-agent operations
• Adapt the Worker outputs and templates to suit your specific listings and clients
• Use the Product on multiple devices owned or used by you

You may not:

• Resell, redistribute, share, or republish the Product or any substantial part of it
• Use the Product to create a competing course or commercial product
• Provide the Product to third parties outside your immediate single business
• Remove, alter, or obscure any copyright or attribution notices

If you are an agency wishing to license the Product for multiple agents, please contact us about our team licence options.

5. Intellectual property

All rights, title, and interest in the Product (including the structure, system prompts, illustrations, written content, and the framework named "The Compounding Office Method™") remain our property. Your purchase grants you the licence in section 4 only.

"Claude" and "Anthropic" are trademarks of Anthropic, PBC. References to these marks are made for descriptive and compatibility purposes only and do not imply endorsement, partnership, or affiliation.

6. Refunds & cancellation

We offer a 14-day money-back guarantee, beginning on the date of purchase. To request a refund, email hello@theestateaioffice.com within 14 days of purchase. No questions, no forms.

Refunds are processed by Lemon Squeezy and typically return to your original payment method within 5–10 business days.

Statutory consumer rights: If you are a UK consumer purchasing for personal (non-business) purposes, you have a 14-day cancellation right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. By beginning download of the Product, you acknowledge that the supply of digital content begins immediately and you may lose this statutory right (our 14-day money-back guarantee continues to apply contractually).

7. Third-party services (Claude / Anthropic)

The Product is designed to be used with Anthropic's Claude (Free, Pro, or Max plan). You are responsible for maintaining your own Claude account and complying with Anthropic's Consumer Terms and Usage Policy.

Claude outputs are generated by AI and may be inaccurate, incomplete, or out of date. You must independently verify factual claims, regulatory references, and any material that will be communicated to a consumer, vendor, tenant, or third party.

Anthropic's Usage Policy designates certain use cases — including legal interpretation and decisions with legal implications — as "High-Risk Use Cases". For such uses, Anthropic requires (a) human-in-the-loop review by a qualified professional, and (b) disclosure to end users that AI was used. You must comply with these requirements when relevant.

8. No professional advice

The Product is not legal advice, financial advice, tax advice, compliance advice, or regulatory advice. Worker #6 (Compliance Drafter) and similar materials produce drafts only that must be reviewed by a qualified UK solicitor or licensed compliance professional before use.

Your use of any Worker output, template, or recommendation is at your sole risk and discretion. You remain fully responsible for regulatory compliance in your own estate agency operations, including (without limitation) the Consumer Protection from Unfair Trading Regulations 2008, the Money Laundering Regulations 2017, the Estate Agents Act 1979, UK GDPR / DPA 2018, and the Renters' Rights Bill (when enacted).

9. Liability

To the maximum extent permitted by law:

• Our total aggregate liability under or in connection with these Terms is limited to the amount you paid for the Product
• We exclude liability for indirect, consequential, or incidental loss; loss of profit, revenue, opportunity, or goodwill; or any loss arising from your reliance on Worker outputs without qualified review
• Nothing in these Terms limits or excludes liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be limited or excluded by law

10. Termination

We may suspend or terminate your licence to use the Product if you materially breach these Terms, including unauthorised redistribution. Sections 5, 8, 9, and 12 survive termination.

11. Changes to these Terms

We may update these Terms from time to time. The "Last updated" date at the top reflects the current version. Material changes will be communicated by email or via the website. Continued use of the Product after changes are posted constitutes acceptance.

12. Governing law

These Terms are governed by the laws of Gibraltar. Any dispute arising from these Terms or your use of the Product will be subject to the non-exclusive jurisdiction of the courts of Gibraltar, save that nothing prevents either party from seeking injunctive or equitable relief in any competent court.

If you are a UK or EEA consumer, you may have additional protections under your local law that cannot be excluded by this clause.

13. Contact